Frequently asked questions

As soon as your payment is confirmed, your account is unlocked for the course materials. If you already have an account, just sign in and go to your dashboard.

• Check your inbox for a receipt email with a sign-in button.
• If you used Apple/Google autofill, confirm the email is the one you can access.
• Still can’t find it? Search for “TaleHarbor” and check spam/promotions.

Tip: if you share the purchase email with someone else, they won’t get access—access is tied to the account email.

We accept major debit/credit cards (Visa, Mastercard, and local equivalents). In some regions you may also see wallet options like Apple Pay or Google Pay.

If a wallet option doesn’t appear, it typically means your browser/device or region doesn’t support it at checkout.

For corporate payments or invoices, open Contact support and choose “Billing”.

Yes—if you feel the course isn’t a fit, reach out and we’ll review your request quickly. To keep things fair for instructors and students, eligibility typically considers:

• Time since purchase
• Percentage of content completed
• Whether certificates were generated

Open support and select “Refund request”. Please include the email used to purchase.

Certificates are issued per course. Requirements can vary, but most courses use a simple checklist:

• Finish all mandatory lessons
• Mark exercises as complete (if the course includes practice tasks)
• Pass the final quiz/assessment (only if the course includes one)

When you meet the requirements, the certificate becomes available in your account automatically.

Update your profile name, then re-open the certificate to regenerate it with the new name (if regeneration is available for that course).

If you need a one-time correction due to a typo, contact support with your course name and the preferred certificate name.

Course videos are usually streamed to protect creator rights and keep content updated. However, many courses include downloadable assets such as worksheets, templates, and reading PDFs.

Look for a “Resources” section inside a lesson. If you believe a file is missing, contact support with the lesson title.

Go to the sign-in screen and choose Forgot password. We’ll email you a secure reset link.

• Reset links expire for security—request a new one if needed.
• If you used a social sign-in method, use that same provider to log in.

Support is monitored daily. Typical fastest response is during 09:00–18:00 (your local time) on weekdays, but we also answer on weekends as staffing allows.

If you have an urgent billing issue, include “URGENT” in the subject and your receipt email.

After payment, we send a receipt to the email address used at checkout. If you need a formal invoice (company name, address, VAT details), contact support and include:

• Receipt email / transaction time
• Company legal name and billing address
• Tax identifiers (if applicable)

You can sign in from multiple personal devices (laptop, phone, tablet). If we detect unusual sign-in patterns (like many locations in a short time), we may request verification.

If you need a team license, contact support to discuss options.

Creators refine lessons over time: improved examples, clearer explanations, and updated templates. If a lesson is replaced, you’ll keep access to the newest version in your dashboard.

If an update changes certificate requirements, we’ll keep a fair path for previously enrolled students.